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Frequently Asked Questions (FAQs) – Il Viaggio Group

Q1: If the size is too large, can I exchange it for a smaller size, or vice versa?
Yes, exchanges are available within 14 days of receiving the product, provided it is in its original condition with all tags and packaging intact.

Q2: If the product is different from the pictures or of poor quality, can I return it and get a refund?
If the product does not match the described specifications, size, or quality, you can return it or exchange it. A refund will also be processed if required.

Q3: How can I change the size?
To exchange for a different size:

• Contact Il Viaggio Group customer service at +201020966704 or +201210009026. Your exchange request will be processed within 4 days.
• Alternatively, you can visit the nearest branch with your invoice, and our team will assist you in exchanging the product.

Q4: Is the fabric good quality?
All Il Viaggio Group products are made from premium-quality materials, with a focus on comfort and durability.

• Cotton Products: 100% high-quality cotton.
• Jeans: Made with a small percentage of Lycra for added flexibility.
  Each product undergoes rigorous quality testing to ensure customer satisfaction.

Q5: Can I exchange my order at any branch?
Yes, you can visit the nearest branch with your invoice, and our team will gladly assist you with the exchange.

Q6: Can someone else receive the product on my behalf?
Yes, but we will require the contact number of the person receiving the product to ensure smooth communication and delivery.

If you have any additional questions or require assistance, feel free to contact us via:

• Phone Numbers:
  • +201020966704
  • +201210009026
• Email: info@ilviaggiogroup.com
• Working Hours: Saturday to Thursday, 10 AM to 6 PM (Cairo Time).

We’re here to ensure you have the best shopping experience with Il Viaggio Group! 😊